Refund Policy

Refund Policy

Refund eligibility depends on the service purchased, the applicable order or service agreement, and whether work or provisioning has already begun. Managed I.T. services are month-to-month and do not require a long-term contract. Cancellation requests should be submitted before the next billing cycle through the support portal, the contact form, or by email. Cancellation stops future recurring service charges; it does not automatically refund services already delivered.

Hardware refunds, returns, exchanges, warranty claims, deposits, project work, domains, hosting, third-party services, and services already delivered require terms specific to the applicable invoice, vendor, or service agreement. Hardware-specific refund and return terms must be confirmed before this policy is published as final.

For a refund or billing question, contact Ingram Technology through the support portal, the website contact form, or support@ingramtechnology.net with the customer name, invoice or order reference, and a description of the request. We will review the request under the applicable service terms.

Draft for review: Specific refund periods, exclusions, cancellation deadlines, and payment-method handling must be confirmed by Ingram Technology before this policy is published as final.

Ingram Technology
1960 Madison St, STE J #283
Clarksville, TN 37043